Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@sagebrushcoffee.com. Please note that returns will need to be sent to the following address:

Sagebrush Coffee
393 W Warner Rd Suite 121
Chandler AZ 85225

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If this is an exchange or return for any reason other than a damaged / non-working unit, the customer is required to pay for the return shipping as well as a 15% restocking fee. 

You can always contact us for any return question at orders@sagebrushcoffee.com.

Wrong Address Policy

Oops!  I entered the wrong shipping address for my coffee... Now what?

We are sorry that this happened, and we have definitely been there.  We understand that mistakes happen, and we want to do whatever we can to get your coffee or tea to you ASAP!

However, we are asking you, the customer, to understand that we are a small business and every time we have to re-ship or re-roast coffee we end up losing money on the sale.  Not just losing profit, but losing money.  We would like our customers to review and please be understanding of the following policy:

If you have made an error in entering your address, we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender.  We understand that that means your coffee might not be as fresh as any of us would prefer, but unfortunately re-roasting is not an option.  If this is not your preference, the other option would be to refund your order, less our cost of shipping and a 40% penalty, because we cannot restock it.  

This policy is not our preference, nor is it our first choice.  However, the simplest solution to this problem is to carefully enter and review your address as you are placing your order.  If you realize there is a problem with your address, please contact us as soon as possible, and we would be happy to fix it!  Thank you again for your business, we are thrilled to work together with our customers to get them fresh coffee, as quickly and efficiently as possible!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as coffee beans), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@sagebrushcoffee.com.